I am a senior/principal product manager with a strong track record of bringing cloud products and platforms to market. With over 10 years of experience in the observability market, I have recently focused on AI, LLMs, anomaly detection, and retrieval. My diverse background spans product management, program management for large-scale initiatives, and pre- and post-sales service delivery. This breadth of experience enables me to deeply understand market needs and foster strong, empathetic relationships with customers, go-to-market teams, and product development stakeholders.
Relevant Experience
New Relic, Inc. (April 2018 – November 2024)
Principal Product Manager: AI Platform & Root Cause Analysis
• Integrated cross-product RAG capabilities into the LLM-based AI platform and chat experience, requiring cross-organizational collaboration and motivation.
• Delivered the next version of anomaly detection capabilities to regain competitive advantage, establishing customer confidence in accuracy and reliability.
• Developed root cause analysis capabilities that integrated with the AI platform.
Sr. Product Manager: Telemetry Data Platform & AI Ops
• Managed a team of four senior product managers.
• Reduced costs and accelerated time-to-market by consolidating the alerting pipeline and customer experience from six processing pipelines and experiences to a single platform and UX. Migrated the entire alerts platform to AWS.
• Established the Telemetry Data Platform as a managed product, defining Service Level Objectives (SLOs) and usage agreements for platform clients. Achieved reliability SLOs. Delivered ingest-based pricing.
• Implemented metering for usage-based billing and instituted billing to internal customers.
Sumo Logic, Inc. (October 2014 – April 2018)
Sr. Product Manager: Data Collection & Ingest Platform
• Responsible for growth, stability, and strategy for data collection and ingest.
• Developed the strategy for Docker and Kubernetes monitoring.
• Initiated third-party contracts to build open-source integrations.
Akamai Technologies, Inc. (March 2009 – October 2014)
Sr. Product Manager: Enterprise Cloud & Security
• Managed security portfolio capabilities for SIEM integration and partner enablement.
• Led go-to-market activities for enterprise cloud products.
• Managed strategy for cloud management capabilities.
• Developed real-time logging products and partner integrations.
Sr. Technical Project Manager & Solutions Architect
• Managed the largest client implementations in the high-tech vertical.
• Provided pre-sales solution architecture and consulting.
Macys.com (May 2005 – December 2008)
Sr. Product Manager & Architect: E-Commerce Platform
• Managed the development of an enterprise-wide integration platform, earning the ‘Innovation Award’.
• Led the migration to a new hardware platform, earning the ‘Chairman’s Award’.
• Oversaw the platform through its first PCI compliance certification.
• Managed three product managers for the eCommerce platform.
Other Experience
Prior experience includes eCommerce consulting in technology strategy, solution selling, project/program management, and co-founding two boutique consulting firms. One firm emphasized eCommerce search, UX, and taxonomy development.